Privacy Policy

AC Industria Pty Ltd ABN 96 141 656 279 Trading as Chidiac ("Chidiac", "we", "us" or "our") takes your privacy seriously and complies with the Privacy Act 1988 (Cth) and the Privacy and Personal Information Protection Act 1998 (NSW) ("Privacy Legislation").

This Privacy Policy outlines how we handle and manage personal information we collect about you.

What is Personal Information?

In this Privacy Policy, "personal information" means information about an individual who is identified or reasonably identifiable, as defined under the Privacy Act and NSW privacy laws. This includes sensitive information, such as health details, which are subject to additional protection.

What Types of Personal Information Do We Collect?

The types of personal information we collect depend on your interaction with us and may include:

  • Customers: Name, date of birth, residential address, email, phone numbers, occupation, financial information (such as bank details), rental or purchase history, and details of family members or housemates.
  • Marketing Subscribers: Name, email, phone number(s), and address.
  • Job Applicants and Contractors: Résumé information, pre-employment checks, tax file numbers, and government identifiers.
  • Suppliers: Name, contact details (address, email, phone number), and business information.

We also collect technical information, such as:

  • Location Data: IP address, MAC address, GPS data, Wi-Fi access points, and nearby devices like cell towers.
  • Device Data: Browser type, version, operating system, plugins, and time zone.

If you provide us with personal information of others (e.g., your solicitor or emergency contacts), you must ensure they consent to their information being handled in accordance with this policy.

How We Collect Your Personal Information

We collect your information through:

  • Direct interactions when you access our services or communicate with us (via phone, email, or website).
  • Cookies, log files, and web beacons used on our websites.
  • Third parties, including tenancy service providers, other agents, and credit reporting agencies.

What We Use Your Information For

We use personal information to:

  • Provide real estate services (e.g., acting as agents for buyers, sellers, landlords, and tenants).
  • Respond to enquiries and communicate with you.
  • Conduct marketing activities (with your consent).
  • Evaluate job applications.
  • Improve user experience by using location and technical data.

Disclosure to Third Parties

We may disclose your personal information to:

  • Professional advisers (e.g., solicitors, auditors, and financial institutions).
  • Employees and third-party contractors, including those using Property Tree, Snug, LockedOn, and FLK.
  • ConnectNow to assist with utility connection services (e.g., electricity, gas, water, and internet) when you are moving into a new property.
  • Third-party service providers for the purpose of remarketing and targeted advertising (e.g., real estate-related offers and services such as mortgage brokers, home improvement services, and insurance providers).
  • Government authorities such as NSW Fair Trading, Titles Registry Office, and law enforcement.
  • Debt collection agencies and service providers involved in our operations (e.g., IT providers, valuation companies, mortgage referral services).

We use reasonable efforts to ensure these third parties handle your information securely and in accordance with privacy laws. If you do not wish for your information to be disclosed for remarketing purposes, you can contact us to opt-out of such disclosures.

Overseas Disclosure

Most personal information is stored on servers within Australia. In some instances, your information may be disclosed to overseas recipients, including cloud-based storage services. We take reasonable steps to ensure overseas recipients do not breach privacy laws.

Data Security

We implement physical and electronic security measures, including secure servers, encryption, and firewalls, to protect your information. However, data transmission over the internet carries inherent risks, and you transmit data at your own risk.

Accessing and Correcting Your Personal Information

You can request access to or correction of your personal information by contacting us. We will provide access in accordance with privacy laws.

Direct Marketing

We will send marketing communications only if you have opted in or as permitted by law. You can opt out at any time by following the unsubscribe instructions in our communications or contacting us.

Retention of Personal Information

We retain personal information for as long as necessary for the purposes outlined in this policy, unless otherwise required by law.

Complaints

If you have concerns about how your personal information has been handled, please contact us. We will investigate your complaint and aim to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

Chidiac Realty
Phone: 02 9647 4303
Email: privacy@chidiacrealty.com.au
Address: 1 Baywater Drive, Wentworth Point NSW 2127